At Rratnanidhii, we aim to provide a smooth and transparent shopping experience. This policy explains the conditions under which returns, refunds, and cancellations are processed.
Return Eligibility
You may request a return under the following conditions:
- The product received is damaged or defective
- You have received an incorrect product
To be eligible for a return:
- The product must be unused and in its original condition
- The request must be raised within 48 hours of delivery
- Proper proof (images or videos) may be required for verification
Non-Returnable Items
Certain products may not be eligible for return, including:
- Used or damaged products after delivery
- Products without original packaging
- Items purchased under special offers or clearance (if applicable)
Return Process
- Contact our support team with your order details and issue
- Provide necessary proof for verification
- Once approved, you will be guided on the return process
Please do not send products back without prior confirmation.
Refund Process
- Refunds are processed after the returned product is received and verified
- The refund will be initiated to the original payment method
- Processing time may vary depending on your payment provider
Cancellation Policy
- Orders can be cancelled before they are shipped
- Once an order is dispatched, cancellation may not be possible
Late or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank or payment account
- Contact your payment provider
- Reach out to our support team for assistance
Important Note
Refund timelines depend on external payment providers and may vary. We ensure that all valid refund requests are processed promptly from our side.
Contact for Support
For any return, refund, or cancellation-related queries, you can contact our support team through the available channels on our website.
