Refund Policy

Please read our refund policy carefully before placing an order.

Eligibility for Refunds

We offer refunds only under the following conditions:

• The product is damaged or defective upon delivery.
• The product received is incorrect compared to the order placed.

Non-Refundable Items

Due to the nature of our products, we do not accept returns or offer refunds for the following:

• Change of mind after purchase.
• Products damaged due to misuse or mishandling.
• Crystals or stones with natural variations in color, size, or texture (as these are part of their natural beauty).
• Personalized or custom-made products.

Reporting an Issue

If your order is damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing [info@rratnanidhii.com]

• Order number
• Photos or videos showing the issue
• Brief description of the problem

Refund Process

Once your request is approved:

• The customers can return the product within 3-5 days after receiving the product
• The replaced product will be delivered in 5-7 business days

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours with photos/video proof so we can arrange for a replacement or full refund.

Cancellations

Orders can be canceled within 6 hours of purchase. Once shipped, cancellations are not possible.